1. DEFINITIONS & SCOPE
1.1 “ZenoCar”, “we”, “us” or “our” means ATHON AND ALIOM (RC No. 1764518), trading as ZenoCar.
1.2 “Customer”, “you” or “your” means any person who creates an account, makes a booking or uses a ZenoCar Service.
1.3 “Host” means an approved vehicle owner, fleet operator or service provider providing a Vehicle or Service through ZenoCar.
1.4 “Chauffeur” means an authorised person assigned to operate a Vehicle for a ZenoCar booking.
1.5 “Vehicle” means a vehicle made available through the Platform.
1.6 These Terms apply together with the applicable Booking Details, Cancellation Policy, Vehicle Rules, Policies & Terms, Privacy Notice and other terms expressly applicable to the booking.
2. ELIGIBILITY & ACCOUNT
2.1 You must be at least 18 years old and meet any other requirements applicable to the Service.
2.2 You must provide accurate and current information.
2.3 You are responsible for your account and activity conducted through it, except where caused by ZenoCar's proven fault or unauthorised access not attributable to you.
2.4 You must not impersonate another person, create fraudulent accounts or use the Platform unlawfully or abusively.
2.5 ZenoCar may restrict or suspend an account where reasonably necessary for safety, fraud prevention, legal compliance or material breach.
3. BOOKINGS
3.1 A booking is confirmed only when confirmed by ZenoCar through the Platform or an authorised channel.
3.2 The confirmed Booking Details form part of the agreement for that trip.
3.3 You are responsible for providing accurate pickup, destination, passenger and contact information.
3.4 ZenoCar may decline or cancel a booking where reasonably necessary because of availability, safety, inaccurate information, legal requirements or circumstances beyond reasonable control.
4. FARES, CHARGES & PAYMENT
4.1 The applicable fare will be shown before booking confirmation.
4.2 Additional charges may apply where disclosed for waiting, extra hours, route changes, additional stops, tolls, parking, fuel, damage, cleaning or other applicable services.
4.3 You authorise ZenoCar and its authorised payment providers to process amounts properly due.
4.4 Fraudulent, stolen or unauthorised payment methods are prohibited.
5. SERVICE CONDITIONS
5.1 ZenoCar will use reasonable efforts to facilitate the confirmed Service.
5.2 Pickup and journey times may be affected by traffic, weather, road conditions, security situations, Vehicle incidents and other circumstances.
5.3 Additional stops, route changes or additional hours are subject to availability, safety and applicable charges.
5.4 Passenger and luggage limits must be observed.
5.5 ZenoCar may arrange a suitable replacement Vehicle or Chauffeur where reasonably necessary.
6. CUSTOMER RESPONSIBILITIES
You agree to:
- Provide accurate booking information.
- Be reasonably available at the agreed pickup location.
- Follow applicable laws and safety instructions.
- Treat Hosts and Chauffeurs respectfully.
- Use the Vehicle lawfully.
- Properly manage children, luggage and personal belongings.
- Report material problems promptly.
You must not interfere with the safe operation of a Vehicle or request an unsafe or unlawful act.
7. CANCELLATION, NO-SHOW & REFUNDS
Cancellations, No-Shows and refunds are governed by the ZenoCar Cancellation Policy applicable to the booking.
Nothing in these Terms excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.
8. VEHICLE & CHAUFFEUR
ZenoCar Services are chauffeur-driven unless the applicable booking states otherwise.
A particular Vehicle or Chauffeur is only guaranteed where expressly confirmed in the Booking Details.
Where a confirmed Vehicle or Chauffeur becomes unavailable, ZenoCar may arrange a suitable alternative where reasonably possible.
9. SAFETY & VEHICLE USE
Customers and Passengers must comply with the ZenoCar Vehicle Rules.
You may be responsible for reasonable costs resulting from damage, excessive cleaning or loss caused by your intentional, reckless or negligent conduct, subject to applicable law.
Accidents, injuries, security incidents or material Vehicle damage should be reported to ZenoCar as soon as reasonably practicable.
10. DATA & PERSONAL BELONGINGS
Personal information is handled in accordance with the ZenoCar Privacy Notice and applicable data-protection law.
ZenoCar may use lawful GPS, telematics and other monitoring technologies as described in the Privacy Notice and Vehicle Rules.
You are responsible for your personal belongings. ZenoCar may reasonably assist with reported lost property but does not guarantee recovery.
11. COMPLAINTS & REVIEWS
Complaints should be submitted through the Platform or designated ZenoCar support channel.
ZenoCar may investigate complaints and request information reasonably required to resolve them.
Reviews and ratings must be genuine and must not be fraudulent, unlawful, threatening, discriminatory or deliberately misleading.
12. SUSPENSION & TERMINATION
ZenoCar may restrict or terminate access where reasonably necessary because of material breach, fraud, abuse, safety concerns, non-payment or legal or regulatory requirements.
Termination does not affect rights or obligations already accrued.
13. LIABILITY
ZenoCar will exercise reasonable care in providing or facilitating its Platform and Services but does not guarantee uninterrupted or delay-free operation.
ZenoCar is not responsible for loss caused solely by circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, any limitation of ZenoCar's liability will not apply where prohibited by law or where a greater remedy is legally required.
14. DISPUTES & GOVERNING LAW
For Services provided in Nigeria, Nigerian law applies unless mandatory law provides otherwise.
Customers should first raise disputes through ZenoCar's designated support or resolution process.
Where a dispute remains unresolved, the parties may use any lawful court, arbitration or other dispute-resolution mechanism available to them.
Nothing prevents a Customer from exercising a mandatory statutory right or remedy.
15. CHANGES & GENERAL
ZenoCar may update these Terms where reasonably necessary because of changes to the Platform, Services, law, safety requirements or business operations.
Material changes will be communicated where required.
The version accepted at the time of a confirmed booking will generally apply to that booking unless applicable law requires otherwise.
If any provision is invalid or unenforceable, the remaining provisions remain effective.
16. ACCEPTANCE
By registering, booking, accepting a trip or selecting “I Agree”, “Accept” or an equivalent confirmation, you confirm that you have read and agreed to these Terms and the applicable ZenoCar policies.